Shipping
- All European orders are shipped FREE from our offices in Germany.
- THERE ARE NO DUTIES OR TAXES FOR ALL EU UNION COUNTRIES (other than Norway and Switzerland).
- All jackets ship in 4-6 weeks by DPD and we will send you the tracking information when we ship.
- Shipments to any country not in the EU Union may be subject to customs fees and taxes; these are outside the control of Stewart & Strauss and are the responsibility of the recipient.

Returns
All returns of blank (non-decorated) jackets require a prior authorization number and are subject to a 15% restocking fee or €25, euros (whichever is greater). Claims for damaged or defective jackets must be made within 10 days of receipt of the jackets.  Please submit your request for an authorization number.

If decorated jackets have been incorrectly/improperly personalized, our Customer Support Team must be notified immediately so that appropriate adjustments or corrective action can be taken. Please allow up to 10 days for credits to be processed.

Worn or altered garments are not returnable. Therefore, it's especially important that jackets are inspected upon receipt.

*Please notify us prior to returning/exchanging an item. We will give you a return-authorization number to ensure that your return/exchange is accepted.

Exchanges
Blank (non-decorated) jackets ONLY! Please indicate the jacket you are returning and the new jacket(s) you want sent. Be as specific as possible when describing the new jacket. The jacket(s) returned will be credited to the original payment method and the new jacket(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable.

Out of Stock Items
If you do not wish to wait for the item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay. If we are unable to deliver the item within 60 days, your order will be automatically cancelled and refunds issued. If only part of your order was cancelled, refunds will be issued accordingly (for the cancelled item(s).

Special Orders
Special orders and custom orders are non returnable or cancelable. Personalized items are special made for you and cannot be returned.